It is easy and convenient to pay online - just click the link below to make a secure debit or credit card payment to Progress Lifeline. (Please note, all payments are payable to and processed by Progress Housing Group).  

A valid reference number is required, if you do not have a reference number please contact us on 03333 204 999  (telephone lines are open between 9am and 5pm). 

Please click here to make a payment online.

You will need your eight digit customer code, for example 17/000000 which is available on an invoice or piece of correspondence.

UK banks - Changes to making payments with your card online
UK banks are introducing new security measures to increase your protection when paying online with your debit or credit card.

From Monday, 5 August 2024, you must provide additional information if you use your debit or credit card to make payments online.

This additional information must match the contact information your card issuer holds and includes:

• Your billing address
• Your email address
• Your phone number

You may also need to enter a passcode, which your card provider will send to your mobile phone or landline or authenticate your payment in another way.

Need help?

Please get in touch with us via email lifeline@progressgroup.org.uk
or by calling 03333 204 999

If you are unsure of the contact information that your card issuer holds, please contact your card provider or bank.

If you do not have this then please contact us.