International Week of Happiness at Work: "It's not just a job"

My name is Adam Sanders and I am one of the Business Development Administrators at Progress Lifeline.

To me Progress Lifeline is more than just another telecare provider; we truly are a lifesaving, life-changing and life-enhancing service to now over 50,000 service users and their families. Every single one of my colleagues does such an amazing job at delivering our service. They are passionate about the care they deliver and are completely committed to providing the best support for our service users by providing peace of mind, reassurance and emergency help, to them and their families.

I have heard many testimonies from service users and their families of just how wonderful they feel our Progress Lifeline is and how on many, many occasions our staff have gone the extra mile and gone above and beyond.

Having worked in both the Alarm Response Centre and in the Business Development Team, I have a good insight into how every team at Progress Lifeline has a major part to play in delivering the best possible service. As well as making sure that every single person we deal with goes away having received exemplary care and support and wanting to tell others about their great experience of us and also about the vital services we provide.

Part of my role as a Business Development Administrator is to talk to private pay customers about the technology enabled care packages we offer which could help and support them. I also promote and oversee our new online shop which allows people from all over England and Wales to access our services.

To me this is more than just a job; it is a passion. I know how beneficial our products and services can be in promoting and protecting people’s independence, in providing peace of mind and reassurance to service users and their loved ones and in delivering help and support to service users and their families in times of need.

That is why…

1. I always want to tell everybody I meet about Progress Lifeline because of the wonderful service we all help to deliver and;
2. To ensure that every single service user, both new and existing, goes away having had a top rate experience of our service because, remember, you do not get a second chance and a good first impression.

I am super proud to work for Progress Lifeline and to work in such a customer focussed team and organisation.